General conditions of online sales.

These conditions are valid only between the company RAM INDUSTRIES s.r.l., with registered offices in Lainate (MI) via g. Verga 6/8, P.IVA 02697390124, hereinafter referred to as the '' RAM '' and any person making purchases online at internet hereinafter referred to as the '' CLIENT ''. These conditions may be subject to change and the date of publication thereof on the site is equivalent to the date of entry into force.

These conditions govern purchases made on the website in accordance with the provisions of part III, title III, chapter I, of the code of consumption, D.lgs. n. 206/2005, edited by D.lgs. n. 21/2014 and from the D.lgs. 70/2003 in electronic commerce.

ARTICLE 1-subject of the contract

With these general sales conditions, RAM sells and the customer buys the tangible movable property indicated and offered for sale on the site

The contract is concluded exclusively through the internet, using the customer's access to the address and the creation of a purchase order in accordance with the procedure provided for by the site.

The customer agrees to review, before proceeding upon confirmation of your order, of these general conditions of sale, in particular the contractual information provided by RAM and to accept them by means of a "flag" in the box indicated.

In the order confirmation email, you will receive the link to save a copy of these general conditions of sale, as provided by art. 51 paragraph 1 of Decree 206/2005, as amended by 21/2014 D.lgs.

ARTICLE 2-contractual information for consumers-art. 49 del D.lgs 206/2005

The customer before conclusion of the purchase agreement, examines the characteristics of the goods that are described in the individual product data sheets when choosing from the customer.

Prior to the conclusion of the purchase agreement and before the confirmation of the order with payment, the customer is informed with regard to:

-total price of goods inclusive of taxes, with detail shipping costs and any other costs except for any costs for some countries outside the E.U.;

-methods of payment;

-the deadline for RAM agrees to deliver the goods to the carrier;

-terms, conditions and procedures for exercising the right of withdrawal (article 6 of these terms) and model withdrawal form set out in annex I, part B of the D.lgs 21/2014;

-information that the customer shall be responsible for the cost of returning the goods in the event of withdrawal;

-the existence of a legal guarantee of conformity for goods purchased;

The customer may at any time and in any event before the conclusion of the contract, take note of the information regarding RAM, geographical address, phone and fax numbers, e-mail address, information that is captured even below:


registered office Via g. Verga 6/8 Lainate (MI)

Tel. 02.93790167 fax 02.93790175


ARTICLE 3-conclusion and effectiveness of the agreement

The sales contract is considered concluded with sending by RAM the customer an order confirmation via e-mail. The email contains customer data and order number, the price of the goods purchased, delivery charges, where due, and your delivery address to which the goods will be sent the link to print and store the copy of these terms.

The customer undertakes to check the accuracy of the personal information in it and promptly notify RAM corrections.

RAM is committed to describe and present the items sold on the site in the best possible way. Nevertheless may show some errors, inaccuracies or small differences between the site and the actual product. Also photographs of products presented on do not constitute contractual element, as only representative.

ARTICLE 4-availability of products

Product availability refers to the availability at the time the customer places the order. This availability has to be considered purely indicative because, due to the simultaneous presence on the site of multiple users, products that could be sold to other customers before you confirm your order.

Even after sending the order confirmation email sent by RAM, there may be cases of partial or total unavailability of the goods. In this case, the order will be corrected with the Elimination of this product is not available and the customer will be notified immediately via email through a new sales confirmation and the customer will be refunded in the manner that we will show.

If the customer requests the cancellation of order, resolving the contract, RAM will refund the amount paid within 14 days from the day on which it came to the knowledge of the client's decision RAM to terminate the contract.

ARTICLE 5-payment method

Any payment by the customer may be made solely by means of cards indicated on our websites, by bank transfer, or Paypal payment method.

If paying by Paypal, the effective will be debited at the time of sending by the RAM of the order confirmation e-mail.

Communication relating to the payment and the data provided by the customer when this is done take place on special secure lines. Credit card payment security is guaranteed by certification VBV (Verified by VISA) and SCM (Security Code).

RAM accepts payments by:

Banca Sella's secure server credit card (Visa, Mastercard, CartaSi, American Express)


Bank Transfer

ARTICLE 6-prices

All sales prices of the products shown on our website are in euros inclusive of any discounts and include VAT.

Any product discounts will be shown automatically in the shopping cart before you complete your purchase.

Shipping costs are not included in the purchase price, but are indicated and calculated at the time of the conclusion of the purchasing process prior to payment.

Customer accepts the right of RAM to modify its prices at any time, however the goods will be invoiced based on the prices indicated on the site at the time of the creation of the order and confirmation email sent from RAM to the customer.

In the event of computer failure, manual, technical, or any other nature that may result in a substantial change, not provided by RAM, of the retail price, which makes it exorbitant or plainly ridiculous, the purchase order will be considered invalid and cancelled and the amount paid by the customer shall be refunded within 14 days. the date of cancellation.

ARTICLE 7-right of withdrawal

In accordance with legal requirements in force, the customer is entitled to cancel the purchase without penalty and without giving any reason, within 14 days from the date of receipt of the products.

The customer who intends to exercise its right of withdrawal must communicate it to RAM through explicit statement, which can be sent to the following email address:

In case of exercising the right of withdrawal, the customer is obliged to return the goods within 14 days from the day on which he communicated to RAM its willingness to withdraw from the contract in accordance with art. 57 del D.lgs 206/2005.

The goods must be returned to RAM INDUSTRIES S.R.L., based in Lainate (MI) via g. Verga 6/8, postal code 20020.

Direct costs for returning products are charged to the customer.

The goods must be returned intact, in the original package, complete in all its parts (including packaging and any documentation and accessories: manuals, cables, etc.) and complete fiscal documentation attached. Without prejudice to the possibility to verify compliance with the above, RAM will reimburse the amount of the products covered by the withdrawal within a maximum period of 14 days.

As provided for by art. 56 paragraph 3 of 206/2005, as amended by Decree D.lgs 21/2014, RAM can suspend a refund until receipt of the goods, or until the customer demonstration you return us the goods to RAM.

RAM will refund using the same means of payment chosen by the customer during purchase. In the case of payment by bank transfer, and if the customer intends to exercise the right of withdrawal shall provide RAM, by going to the contact us section, the bank information: IBAN, SWIFT or BIC needed to effect reimbursement by RAM.

ARTICLE 8-legal guarantee of conformity

When receiving products which do not comply with the orders or defective, the customer has the right to restore without the expense of conformity by repair or replacement of the product. The customer can exercise this right if the defect occurs within two years from delivery and charges the customer will communicate through the following email address the defect or noncompliance. RAM will, at its own expense, arrange the withdrawal of the product, depending on the availability of the customer.

ARTICLE 9-delivery methods

The products will be delivered by courier to the address indicated by the customer when ordering no later than 7 days. from the date of receipt by the client of the order confirmation e-mail sent by RAM.

ARTICLE 10-liability

RAM assumes no liability for disruptions caused by force majeure or unforeseeable circumstances, even where employees from malfunctions and disruptions of the internet network, in case you are not able to execute the order within the time stipulated in the contract.

ARTICLE 11-Access to the site

The customer has the right to access the site for consultation and making purchases. No other use is permitted, especially commercial, the website or its content. The integrity of the elements of this website, whether they are visual or sound, and its technology remains the property of RAM and are protected by intellectual property rights.

ARTICLE 12-Cookies

RAM WEB sites use '' cookies ''. Cookies are electronic files which record information related to the customer's navigation on the site (pages viewed, date and time of consultation, etc.) and allowing RAM to offer a personalized service to its customers.


These general conditions of sale are constituted by the totality of the clauses that form them. If one or more provisions of these general conditions of sale is deemed invalid or declared as such under law, regulation or following a decision by a court having jurisdiction, the other provisions shall remain in full force and effect.

ARTICLE 14 - Applicable law and competent court. These General Conditions of Sale are subject to Italian law.Any controversy that does not find a friendly solution will be submitted to the exclusive jurisdiction of the Court of Milan.In any case, it is possible to optionally resort to the procedures of mediation pursuant to Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale.